Terms & Conditions

1.Scope

The following General Terms and Conditions apply to all contracts concluded by Druckstadt, owner Michél Stederoth e.K., based in Kassel, registering court Kassel Local Court (Amtsgericht Kassel), HRA 17958, trading under the brand "CARPETPRINTER" (hereinafter "CARPETPRINTER"). The manner in which the contract is concluded is not decisive; it may come about in different ways. These terms apply to consumers (in part with restrictions) as well as to entrepreneurs.

If a contractual partner uses conflicting or, in individual provisions, more extensive general terms and conditions, these do not become part of the contract unless CARPETPRINTER expressly agrees to them in writing. The point in time of the conclusion of the contract governs which version of these terms applies.

2.Conclusion of the contract

You can conclude a contract with us in various ways. Via our website you can send us enquiries and orders online; you can also reach us by email or by post. In every case of placing an order, the contract only comes into effect through our binding, written order confirmation. Our offer is therefore non-binding in every case. Our contractual partner is always the person placing the order. We reserve the right to refuse orders that violate legal provisions, that recognisably infringe applicable copyright, or that breach criminal law.

3.Data processing / data check

We are always keen to achieve the best possible result for our customers. This is only possible, however, if the data supplied to us by our customers is in optimal condition. For this reason we accept no liability whatsoever for the suitability of the data transmitted to us for the respective order. Should it turn out that the data is not sufficiently suitable for the order with regard to data volume, resolution, colour fidelity or other print-relevant factors, this is borne exclusively by the customer. We do not check suitability.

As an additional, chargeable option we offer a data check. Through this additional commission it can be ensured that the data is suitable for the respective project. Where print data is transmitted to us by the customer, we accept no liability for the transmission itself, for its success, or for the safekeeping of the print data. We do not archive the customer's data. On request, we return data carriers to our customers after the order has been fulfilled or terminated. We provide no compensation for lost data. This also applies where data on data carriers has to be re-loaded, restored or reconstructed; this is solely the customer's responsibility.

The customer provides us with print-ready data. Errors in the transmitted data — in particular non-embedded fonts, non-reduced or non-flattened transparencies, incorrect colour spaces, insufficient resolution or missing bleed — may lead to deviations or errors in the print result and are borne by the customer. We only check the supplied data for such defects within the scope of a separately commissioned data check.

4.Production and delivery

1. We always endeavour to complete orders within the timeframe you request. We can only accept liability for the timeliness of an order once the data has been confirmed by us in writing. As a rule, and unless otherwise stated, production and dispatch take place within five to fifteen working days. The actual lead time depends on material, quantity and finishing and is stated in the quotation or order confirmation.
2. On-site installation is not part of the delivery. Where requested, it is quoted separately and provided solely on the basis of the agreement set out in that quotation.
3. In the event of failure to meet bindingly agreed delivery dates, CARPETPRINTER's liability is limited to the order value.
4. The goods are generally insured ex works. Transport of the goods is arranged in the customer's name and for the customer only. During transport the goods are insured only up to a value of EUR 300 unless otherwise agreed. A delay of the goods due to delays in transit cannot be asserted, including under points a) and b). Within the scope of the order, the customer is responsible for insuring the goods during transport, or must expressly commission such insurance.
5. Within the scope of dispatch, CARPETPRINTER exclusively arranges the transport of the goods in the name of and for the account of the customer. CARPETPRINTER is not a party to the transport contract and is not liable for delivery time, for deviating or delayed delivery times, or for loss of or damage to the goods in transit. The selection and commissioning of adequate transport insurance is the customer's responsibility (cf. point c).

5.Payment

1. The payment methods stated to the customer in the order confirmation and the payment terms stated on the invoice apply.
2. The prices at the time of the order always apply.
3. We generally grant a payment term of ten working days. If no payment is received within this period, we are entitled to charge reminder fees of EUR 20.00 per written payment reminder. In addition, during default our claim bears interest at the statutory default interest rate. Vis-à-vis entrepreneurs, we reserve the right to prove default damage exceeding the statutory default interest rate.
4. Where, for larger delivery quantities — the exact specification of which we reserve on the basis of the respective order — significant material outlay is required, we may demand a reasonable advance payment in the amount of the material costs incurred.
5. We reserve the right in any case to check creditworthiness for larger orders. The customer consents to corresponding enquiries being commissioned by CARPETPRINTER from credit information agencies. If, on the basis of such information or other circumstances, CARPETPRINTER becomes aware of irregularities in the customer's creditworthiness, CARPETPRINTER reserves the right to demand the entire order value by way of advance payment. Until the advance payment is settled, the customer has no claim to delivery.
6. Until all our claims have been satisfied — including any claims from a running delivery account — the delivery remains the property of CARPETPRINTER (retention of title). As long as the customer meets the payment obligations arising from the business relationship, the customer is entitled to sell the goods in the ordinary course of business. This authorisation is revocable. In the event of third-party access, for example by seizure, the customer must inform such third parties of the existing retention of title.

6.Warranty claims

We always strive to provide our customers with the best possible quality. Should something nevertheless go wrong, an amicable solution acceptable to both sides can usually be found. So please do get in touch whenever you have cause for complaint — customer satisfaction is our creed. Should a quick, straightforward and mutually satisfactory solution not be found, the following provisions apply to warranty claims:

1. CARPETPRINTER is only liable for the exact correspondence of the print result with the artwork if a data check was bindingly agreed with us. Otherwise, deviations from the customer's expectations, and in particular deviations from the customer's data, are borne by the customer.
2. The customer must in every case check for themselves whether the delivery meets the contractual requirements. Where the customer is an entrepreneur, they must carry out this inspection without delay. Complaints about obvious defects can only be notified to us in writing within one week of delivery of the goods. If notification is late, claims against CARPETPRINTER are excluded. Where a defect cannot be identified immediately on initial inspection, it must be notified in writing within four weeks of delivery. Dispatch of the notification is sufficient for timeliness; this is to be proven on request.
3. Where the customer is a consumer, the law grants further-reaching rights. Here, the right to subsequent performance must first be invoked in every case. At the consumer's choice, this may take the form of repair or replacement delivery. Once the consumer has made this choice, it is binding on them. We reserve the right to refuse the chosen type of subsequent performance and replace it with the other, if the chosen type would involve unacceptable expense for us in view of the value of the goods and the costs, and the change entails no significant disadvantage for the consumer in return. Warranty claims can only be asserted within the statutory limitation period of two years.
4. Where the customer is an entrepreneur, we reserve the choice of subsequent performance. Warranty claims here are limited in amount to the value of the order.
5. If subsequent improvement fails on the second attempt, the customer has the right to withdraw from the contract. We exclude liability for any consequential damage caused by defects.
6. If only part of the delivered goods is defective, only that part can be objected to. A complaint about the entire delivery is only possible if the defect-free part of the goods is of no independent interest to the customer.
7. Minor colour deviations may occur depending on the printing process and do not constitute grounds for a defect complaint. The same applies to deviations of up to 5 % in the quality and thickness of the delivered material. These minor deviations are often manufacturer- or batch-dependent and cannot be influenced by us. The greatest possible certainty is offered by our data check, the supply of a colour-binding proof, and the provision of PANTONE colour reference values. Where this data check has not been agreed, or where no colour-binding proof or colour values are provided, deviations between artwork and print result cannot be held against us.
8. Where CARPETPRINTER is entitled to claims against a supplier due to a defective delivery, the customer's claims are limited in amount — as far as legally permissible — to those claims, provided CARPETPRINTER assigns the claims to the customer.
9. The assertion of all warranty claims and their fulfilment is conditional on there being no legal impediments, such as licensing restrictions. The customer must warrant that their order is free of such restrictions.
10. We accept no liability for deviations or errors in the print result that are attributable to defects in the data supplied by the customer — in particular non-embedded fonts or non-reduced transparencies in PDF files — unless a binding proof was expressly commissioned and confirmed by us.

7.Liability for damages

Despite the greatest possible care, damage to the goods or to other items may occur. The following limitations of liability apply:

1. We are only liable for damage to the goods up to their handover to the transport person. This applies in particular also to consumers, at whose request we dispatch the goods to a place other than the place of performance.
2. Liability for damage is generally excluded unless the damage was caused by gross negligence or intent. This limitation of liability does not apply — and liability also exists for negligent conduct — where essential contractual obligations are concerned. Where we are liable for damages in this respect, such liability is limited to the damage foreseeable to CARPETPRINTER as a possible consequence of the breach of contract at the time the contract was concluded. In particular, we are not liable for lost profit. Risk always passes on handover of the contractual item to the transport person. For consumers, the provision under point 7 a applies.
3. If, on receipt of the goods, the customer notices that they are obviously damaged, for example through damage to the transport packaging, the customer must inspect them without delay and report the damage to the carrier immediately. If the customer fails to make these findings on receipt of the goods, further claims against CARPETPRINTER are excluded.
4. We exclude liability for artwork handed over to us. Should print artwork be damaged or lost through our fault, we are liable only for the material value.
5. The exclusions of liability do not apply to CARPETPRINTER's liability for an agreed condition of the goods, for injury to the life, body or health of third parties, or in cases of intentional conduct or liability under the German Product Liability Act.

8.Liability for artwork / copyright liability

1. CARPETPRINTER produces all services — unless otherwise agreed — on the express instruction of the customer. CARPETPRINTER does not check whether the customer holds all copyright, reproduction, trademark or patent rights in the subject of the order. The customer is solely liable for this.
2. By placing the order, the customer expressly warrants that they are the holder of all exploitation rights in the artwork and data handed over to CARPETPRINTER for processing.
3. In the event of infringements of exploitation rights of any kind asserted against CARPETPRINTER with regard to the customer's artwork or data, the customer is solely liable. The customer indemnifies CARPETPRINTER against any claims by third parties.
4. If CARPETPRINTER determines that the customer's order infringes third-party protective rights, public morals, known exploitation rights or even criminal law, CARPETPRINTER may refuse to carry out the order at any time. The customer must reimburse the costs incurred up to that point.

9.Data protection

CARPETPRINTER relies on being provided with the data for printing by its customers. This is a relationship of trust that we always wish to honour. We process your data exclusively for the execution of the respective order; the scope of the stored data depends on the scope of the order. Data is passed on to our partner or production companies only to this extent and only where necessary for fulfilling the order. We do not pass on any data for the purpose of advertising, customer acquisition or other promotional measures by third parties, and we do not sell your data at any time.

For details on the processing of personal data, the legal bases, and your rights as a data subject, please see our Privacy Policy.

10.Final provisions, applicable law, place of jurisdiction

1. Should we, in exceptional cases, fail to satisfy our customers, and should an out-of-court solution not be possible despite our efforts, then — insofar as the customer is an entrepreneur, a legal entity under public law or a special fund under public law — Kassel is agreed as the place of jurisdiction for legal disputes. This jurisdiction agreement applies in every case in which it is legally permissible.
2. Irrespective of whether we deliver domestically or abroad, German law always applies to the business relationship with our customers.
3. As far as legally permissible, Kassel is agreed as the place of performance.
4. Should any provision of these General Terms and Conditions be invalid, or become invalid through a change in statutory provisions, this does not affect the validity of the remaining terms. The remaining provisions remain valid unchanged.
5. Consumer dispute resolution: we are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).

Last updated: July 2026